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"I currently have over 3000 endpoints with this problem - solution asap please McAfee," another user named Derosa said. "I have 46 out of 152 computers, having this issue," a user who identified himself as bostjanc said on the McAfee community forum for business products. Some administrators in charge of antivirus deployment in corporate environments expressed concern that while the OAS remains disabled a user could get infected and the malware could spread to other computers on the network. Users of McAfee VirusScan Enterprise (VSE) 8.8.x, the company's flagship enterprise antivirus product, had to wait until Monday for a so-called superDAT hotfix that wouldn't require them to reinstall the product on thousands or hundreds of affected computers.įor VSE, the bad updates caused issues with the on-access scanner (OAS), a critical component that checks all files accessed by the system for signs of malware, the company said in a support document published on Monday.
#Mcafee virusscan enterprise 8.8 on access scanner disabled install
Users who continued to encounter errors after updating to this DAT version were advised to uninstall the product using a specialized tool called McAfee Consumer Product Removal (MCPR) and then install the updated version of the product. The other solution described automatic and manual methods of updating existing installations to DAT 6809. One workaround, intended for users who lost Internet connectivity on their computers, involved uninstalling the product, rebooting the computer, downloading an updated version of the product from McAfee's website and installing it.
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McAfee confirmed these problems on Sunday in a technical document that described two possible solutions, both requiring users to update to a newly released DAT 6809 file. Other users experienced a loss of Internet connection on their computers. After installing these updates some home users started encountering errors when accessing the McAfee Security Center console, which prevented them from performing any action inside the program.